Effective Date: October 28, 2025
Last Updated: October 28, 2025
Welcome to Cryo-Dynamics, Inc. (“Cryo-Dynamics,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.cryod.com), make a purchase, or interact with our services.
Information We Collect
We collect information from you in several ways to provide and improve our products and services.
Information You Provide Directly
When you interact with us (such as placing an order or contacting support), we may collect:
- Personal information: name, shipping/billing address, email address, phone number.
- Payment details: processed securely via our payment provider (we do not store credit card numbers).
- Prescription documents: for medical devices requiring a prescription if applicable.
- Account or communication data: when you email us, fill out forms, or sign up for newsletters.
Information Collected Automatically
When you visit cryod.com, we may collect certain information automatically:
- Device data: IP address, browser type, operating system.
- Website usage: pages visited, time spent, referral source, and general browsing behavior.
- Cookies and similar technologies: used for analytics, improving site performance, and enabling secure checkout.
You can adjust your browser settings to decline cookies, but some features of the website may not function properly.
How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Communicate with you about your order, shipping, or support requests.
- Verify prescription requirements (where applicable).
- Improve our products, services, and website functionality.
- Comply with legal, regulatory, and safety requirements.
- Send marketing or promotional emails (only with your consent).
We never sell or rent your personal information to third parties.
How We Share Your Information
We share information only when necessary to perform essential business functions:
- Payment processors: to securely complete your purchase.
- Shipping and fulfillment partners: such as our 3PL provider.
- Email service providers: to send order confirmations and updates.
- Regulatory or legal authorities: when required by law or for safety compliance.
All partners and service providers are required to protect your data and use it only for authorized purposes.
Data Retention
We retain your information only as long as necessary to:
- Fulfill the purpose it was collected for (e.g., processing an order).
- Comply with legal, tax, or warranty obligations.
- Maintain accurate business and medical device records.
When no longer needed, your personal data is securely deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your data, subject to certain legal restrictions.
- Opt-out: Unsubscribe from marketing emails at any time by clicking “Unsubscribe” in the email footer.
To exercise your rights, contact us at support@cryod.com.
Data Security
We use appropriate administrative, technical, and physical safeguards to protect your information, including:
- Encrypted connections (SSL) for all transactions.
- Secure payment gateways that comply with PCI-DSS standards.
- Limited employee access to sensitive information.
However, no online platform is 100% secure, and you acknowledge that transmission over the internet is done at your own risk.
Third-Party Links
Our website may contain links to third-party websites. Cryo-Dynamics is not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and products are intended for adults 18 years or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new “Effective Date.”
Contact Us
Cryo-Dynamics, Inc.Email: support@cryod.com
Phone: 214-501-8890
Website: www.cryod.com
Mailing Address: 401 N Carroll Ave, Suite 181, Southlake TX 76092