Policies

Order Cancellation, Returns, Exchanges, and Warranty Policy

At Cryo-Dynamics, we’re committed to your satisfaction and stand behind the quality of our products. Please review the following policies carefully before making a purchase.

Important Notice

  • With medical devices, there are certain restrictions regarding order exchanges and returns. Please review our policies and sizing guides before placing your order.
  • Individual results vary when using cold therapy. Consult your healthcare provider before purchasing or using medical equipment or supplies.
  • Cryo-Dynamics does not guarantee that cold therapy products will treat your condition or relieve your symptoms.
  • All Cryo-Dynamics cold therapy products include a 6-month warranty against defects (see Warranty section below).

Order Cancellation Policy

Need to cancel your order? Time is of the essence.

Order Cancellations

  • If your order has not shipped, you may cancel it for a full refund minus a 3.5% cancellation fee to cover credit card processing and administrative costs. Contact us as soon as possible at support@cryod.com or call 214-501-8890.
  • If your order has shipped, it may be returned according to the Return Policy below.
  • Do not refuse delivery. Refused shipments are not eligible for refunds.

Return Policy

Return Eligibility

Returns are accepted within 7 days of delivery under the following conditions:

  • The item must be new, unopened, and in its original packaging with all instructions included.
  • Opened boxes or unsealed cold therapy pad bags cannot be returned.
  • A 20% restocking fee applies to all returns.
  • Shipping costs will be deducted from your refund.

Return Procedure

  • Email support@cryod.com to obtain a Return Merchandise Authorization (RMA) number.
  • After receiving your RMA, tape the RMA label securely to the shipping box.
  • Do not write directly on the box. If packaging is defaced, the refund will not be issued.
  • We will send you a return shipping label. The cost of return shipping will be deducted from your refund.
  • Refunds cannot be processed without a valid RMA.

Exchange Policy

We understand mistakes happen. Exchanges are accepted within 7 days of delivery under the following conditions:

Exchange Eligibility Requirements

  • All items must be new, unused, and in original packaging.
  • Cold therapy pads can only be exchanged if they remain sealed in their original packaging.
  • Exchanges are not permitted once a pad or product has been opened or used.

How to Request an Exchange

  • Email support@cryod.com to obtain an authorization number before returning any product.
  • Follow the instructions provided once approval is granted.

Questions? Contact support@cryod.com or call 214-501-8890.

Warranty Policy

Cryo-Dynamics products are covered by a 6-month warranty against manufacturer defects from the date of purchase.

If you believe your product is defective:

Cryo-Dynamics reserves the right to deny or limit warranty replacements for products damaged due to misuse, abuse, or improper maintenance.

Summary

  • Order cancellation prior to shipping (3.5% cancellation fee).
  • Exchanges accepted within 7 days if unused and sealed.
  • Returns accepted only for unopened products within 7 days (20% restocking fee).
  • 6-month manufacturer defect warranty.
  • RMA required for all returns and exchanges.
  • Contact: support@cryod.com | 214-501-8890